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  • Is there a way to give negative stars? I have purchased things from IKEA periodically over the last five years. Two years there was an ottoman issue that was missing parts but quickly addressed. I purchased a stand for a large TV at 4:00 on a Friday. By 5:30 when I started putting it together I quickly noticed there was a discrepancy between the parts and directions. Stupidly. I tried to call the number on the receipt which is in Baltimore and for all IKEA stores. After 20 minutes I hung up and went back together the store. Seven people deep I tracked down someone that got in touch with someone else. She was friendly and gave me the sides I needed and we discussed difference in rails and how mine would work. I "finish" the stand the next morning. It gets time for the drawers and none of the rails match up. I take the entire stand back to the store (almost five feet long). Start talking to an associate whom I hear is telling me it might have come from a different supplier. I ask if there is anything they can do...nothing. Speak with manager, nothing. Liability won't let them put one together for me to ensure the parts are correct. So my options were take another one hoping it was right and waste more of my time or get a return. I returned it and vowed never to return. Yes, things can be cheap there but why deal with the nonexistent customer service and aggregation. You get what you pay for!
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