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  • I have purchased The Olive and The Grape's vinegars & oils when they had a Kamm's Corner's location and then at the Westside Market and wow! Great to have in as staples in your cooking and awesome gifts. These are excellent products and how great to have these right here in Cleveland. But sadly, it really doesn't matter what you sell if your customer service is dismal. Despite great products you might as well NOT buy these unless you want that to be a 1-time experience because after that you will *NEVER AGAIN* be able to get them. The Westside Market inventory is very limited and the clerk there clearly is neither invested in the product or knowledgeable. The answer always is to stop my next time or the next week but the next week nothing will have changed -- same limited inventory, same lack of explanation. My most recent visit he told me I should call the Mentor store or email them to get the product at Westside Market. But guess what -- emails to the website are *never* answered. Calls to the store during the hours listed on the website, *no one ever answers* and when you leave a voice mail you will *never* get a response. The website does say they now have an online store but most of their products are not listed and the *website is non-functional* -- links do not work and you cannot order products. So there you have it! This is a business that has missed out on the very basic tenets of running a successful business -- valuing your customers new and repeat. It's looking to me that this is a business looking to file for bankruptcy in the near future because if you can't provide the product you sell then really, do you have a viable business? If you can't maintain your customers who want to buy your product then do you have a viable business? Rhetorical questions. Seriously. Rhetorical. I wish I could say "run, don't walk and buy these great products" but instead let's go with, "fool me once, shame on you, fool me twice, shame on me" (never mind that I've been fooled many more times than twice!) Bottom Line: Don't bother with this business -- find another locally owned business to give your support and your money. The End -- and it isn't a happy ending. REST IN PEACE, The Olive and The Grape.
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