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  • My family and relatives had finished our visit to Ripley's Aquarium and wanted a good place to eat. We frequently get our Pho places to eat from the recommendation of Yelp. The restaurant looked alright from the inside and we were seated at the back. There were four of us seated and we had started to enter our orders from the menu. I told my wife that I had to go to the washroom wait for the other three people to arrive since they were parking their car. After I came back from the washroom the other three people had arrived and sat down. I didn't see our original order paper and was presented with a new one. I assumed the person working there were going to bring our orders up and we had to make orders for the others who just sat down. It was strange that the orders for the three people who arrived at the restaurant last came out first. I politely asked where are our orders for the four people? The person working there was extremely rude and said we already ordered. I'm thinking to myself why would there be three orders when there are seven people sitting at the table? That doesn't make sense. Why would this person not ask if we are missing anything? Instead he said "Why are you blaming me" and gave me a mean look and clearly pissed and wanted to fight me? Of course it is his fault, he is the order taker who serves the customer. The workers in this restaurant did not smile or acknowledge anything we said. They are rude and very defensive and did not make the customer feel at ease or happy, instead they've irritated and made me angry. If my relatives were not with us, we would have left the restaurant. Anyway, it was good that the food was as expected and I would say that it is a 3 star at most. But, they've spoiled my wife's appetite and she didn't eat much of her food. The customer service skills need to improve immensely at this restaurant.
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