| rev:text
| - Something fishy at Emeril's...
I came here for dinner with a party of four a few months ago.
Our meals were all pricey and were not really that great. We got the calamari and the scallops for the appetizer. Both of which were OK, but not that great. For the entree, we had the salmon, steak, chicken, and pork chops. I had the salmon and did not really care for the overpowering and almost offensive barbeque sauce it was covered in. The other entrees were described as just "OK" and "I've had better".
The real trouble began when we got our bill. The other couple my wife and I were dining with had cash and I had a credit card. To make things easier, I asked the waitress to apply the cash to our bill and put the rest on my credit card. Not that difficult of a request. If my local diner can accomplish this task, why not a fancy Vegas restaurant. I don't have the exact amounts in front of me, but let's say the bill came out to $300 and my dining partners contributed a $100 dollar bill. The amount that should have been left over for the credit card is $200. Well, the bill comes back to the table (dropped off by someone else this time) and it is a credit card receipt for $220. Since when does $300 minus $100 equal $220? We called the guy over who dropped off the bill and explained everything to him and he claims to have no idea what is going on and leaves to go get our waitress. After a bit of a wait, she comes over and we explain everything to her. She claims the bill is correct. After explaining basic mathematics to her and her still saying the bill is correct we then ask to please see our original bill that was dropped off at our table a few minutes ago so that we can show more clearly that $300 minus $100 does not equal $220. She says she can't do that because their computer system won't allow it. WTF?! We then say OK if the computer won't allow it, don't reprint it, just bring it to us since it was here just a minute ago. She then says they don't keep the receipts. Do they burn them upon payment? What the hell is she talking about they don't keep the receipts from 10 minutes ago? We then get pissed off and demand to know what happened to the receipt. "It must still be in the restaurant somewhere", we tell her. The waitress, now very annoyed and red-faced, says she will be back. We waited for about 10 minutes as she and the guy who had dropped off the check were huddled around a computer screen. The restaurant was closing at this point and we were the last customers left. The waitress and waiter disappear into the back for another few minutes and then she comes out and rudely slaps down a waded up piece of paper which was our itemized receipt that was supposedly no longer available for us to see. We then went through the whole math equation again with her and wanted to know where the extra $20 charge came from. She then told a story about how their computer system automatically splits bills that way if you apply cash to a credit card payment. We then say, "so you overcharge every customer who pays this way by $20 because of a computer glitch?". Her story rambled on and on and never really made any sense. She finally, rudely, brought us an adjusted bill after spending another 10 minutes at the computer. Just to make sure, we pulled out the calculator and added it all up again and it was still overcharging us by about two dollars. We did not really care about this small sum of money, but my wife pointed it out and wanted to know why we just can't get the proper amount to show on the bill. The waitress then snaps at us and says "If you really want the two dollars I'll give it to you, is that what you want!" We then just say "No, we don't care about a couple dollars. We just want to know why it is so difficult to just charge us for the proper amount. Why do you keep overcharging us. It's just the point, whether it's $2 or $20". We then sign our receipt and she snatches it up. When we finally left the restaurant, some of the workers were standing around giving us dirty looks like we had inconvenienced them or something. Not sure if we were trying to be ripped off or if the whole rambling computer splitting bills that way story is true or not. Either way, we would have given them an extra $20 had we not caught it. I wonder if this is a common occurrence at the ol' Fish House and if this has happened to others without them knowing???
Based on the overpriced food that is not very good, the very rude and almost hostile service we received, and the very questionable billing situation we encountered, I will have to put this up there as one of the worst dining experiences I have ever had.
Fish House....You Stink!
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