We thought it would be cool to stay at the Trump hotel, since that is one of the only hotels we hadn't visited.
When we got there the appearance of the hotel feels upscale and contemporary in design, I liked the decor and special touches in our room like the t.v. Inside the bathroom mirror. Cool!
The customer service in the restaurant/bar area was terrible, every time we frequented it. There was only one bar/restaurant type place in the hotel, so since we didn't want to weather the cold temperature we were forced to deal with the sucky food and service.
The personnel over the phone when ordering room service, was actually very pleasant and professional. That didn't make the buffalo wings taste any better though.
We won't be back again. Good luck in the presidential race Trump, but I think you need to focus on training your staff at your hotels first.