Mike was very responsive and was the 1st person to come out and give us a quote. He took measurements when he came which was helpful but we were also looking for specific ideas and suggestions to make it look nice (we had a general idea but were open to suggestions from a pro) which we didn't get much of. We did receive a basic quote for paver work the same day. It wasn't as detailed as the company we ended up going with. Sometimes I think more is better to help the customer visualize when providing a quote. Needless to say we didn't end up using them primarily because we ended up getting a quote from one of their competitors that was about 3k less
Overall they seem to be a good and responsive company but it all came down to pricing for us