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  • I don't have a car so I have to pay for a ride to bring my two pugs in to the groomers. I like to have my pugs shaved in the hot summer months as they seem to be much happier & comfortable in addition to getting their nails trimmed, and glands drained - your basic grooming service. About a year ago I had scheduled an appt. online with the PetSmart groomer in Surprise since I would be in the area and have transportation. When I arrived for the appt. the groomer told me that I had scheduled the wrong service and would have to reschedule. A basic groom? She couldn't do it anyway? What gives? I started using the PetSmart groomers in Christown Spectrum Mall so I could shop while they were getting groomed. I scheduled the appt. online, making sure to schedule for a Basic Groom. I hired a rideshare & arrived on time for our appt. We had to stand inside a small little waiting area with other animals being dropped off & picked up forever. Bailey was excited and panting like a Helicopter. Anyone who has been around her at all knows that she's quite a noisy pug & when she's excited she's even noisier. Well the groomer (apparently unfamiliar with pugs) didn't like the sound of her breathing & thought she was in distress. I assured them that once she was inside, away from the other animals she would quiet down (hint, hint), but she INSISTED on having the Vet next door have a look at her to make sure she's OK. They've instituted a new policy of 'wellness' checks before taking animals in to be groomed and didn't feel she would pass, so I let them take her next door to the Vet as long as there was no charge to me and waited. A few minutes later she came back out and said the Vet said she's OK, and that she just needed to calm down (hello!) and then she said, "so you need to reschedule until she's calmer because grooming is stressful"! Huh? No. I won't reschedule. I'll find a place that isn't so stress inducing for my pet that they have to undergo a "wellness check" before each & every grooming session. They probably instituted this policy for Insurance reasons. Maybe they've been sued? Who knows. Good riddance.
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