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| - This establishment is a shameful example of a Persian eatery that shows zero disregard for customer satisfaction or customer service, I recommend avoiding this place to save your self the headache and continued disappointments.
I used to be a proud customer of Haida Sandwich and it's a shame that I must write this review since my attempts to come to a resolution with the owner of this store was met with immature insults and refusal to accept that maybe people do make mistakes and it's okay if we take steps to amend them however this was not the case.
I have attached pictures of the sandwich I purchased to verify my claims and to put this review into perspective, the sandwich in the picture was sold to me for a total of $15 which is above the regular price of 10.99 for the Hot Beef Sandwhich, imagine my disappointment when I got home and opened the sandwich which I had paid $15 for green pepper, mushroom and extra cheese toppings and to see a former shelf of what used to be a Haida Sandwhich, not only all my toppings were charged and not added but even the regular toppings were cut off to save costs I guess? The top and bottom half of the sandwhich were just pure bread with maybe a pickle and two chips, extra cheese? More like light on cheese instead, so after coming home from work with a sandwhich to eat for lunch I had to quickly dress again drive back to the store with the abomination I was sold and request a new sandwhich to be made without any apologies or any attempts to make amends from the store.
The issue here is that you cannot expect any meaningful levels of customer service from this establishment, I like to have extra cheese, extra mushroom and peppers in my sandwiches, yes, it is offered by Haida Sandwhich yes I am more than willing to pay the cost of the toppings but it seems that Haida Sandwhich does not like honoring their own services and instead of accepting that an error was made the owner told me not ask for any more toppings on my sandwiches and if I want to order anything it better be the normal sandwiches because they don't serve toppings to anyone anymore so I asked him what about UberEats for options for extra cheese and tops are still available, his response? You must order from UberEats then not us! Are you serious? And of course he hangs the phone on me afterwards...
I work in the customer service industry and I know that sometimes customers can be unreasonable that's why I have been patiently trying to resolve this without any negative feedback but out right refusal of the owner to hear me out and accusing me of trying to scam for toppings has left me no choice but to follow up with this.
Owner claims out of 300 orders a day I am the only one yet when I was returning my sandwich a yonge lady and his daughter were at the counter and the cashier tells them "sorry we forgot to add cheese to your fries we can refund you the cost" ok!
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