My customer service was fine. But the bed is terrible. It always looks like a saggy old mattress. I have a beautiful comforter and bedskirt, but the bed is saggy and ugly. The sheets made specifically for the bed are expensive and don't fit right..oh yes they are soft, but poorly made. Not sure where those other reviews came from, and I made decisions based on them. So sorry I did!! Don't waste your hard earned money. Curious to see if this review makes the page. TERRIBLE WASTE