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  • At first I was really excited about my Chili's dinner because it was so simple and easy to order my food online, park in the designated to go parking spot, and walk right in to pick up my order. But I was wrong. I had to call about five times and the line was still busy/off the hook. This is what forced me to place my order online. It said it would be ready in ten minutes after placing my order. Being that it was Valentine's Day, the lady checking me out apologized that it would be 10-15 minutes longer since they got behind on orders. I didn't mind and sat on the bench and waiting only about five more minutes till she called my name. The nice thing was that she opened each box up and repeated back my order. The worst part was the presentation, the quality, and the incomplete order. That is the one thing I absolutely despise is when you get home and your order is either wrong or incomplete. I order a kids meal with pizza and French fries. There was no drink she forgot to give me my drink. I also ordered the smokehouse deal with BBQ ribs, sausage and two sides. EVERYTHING was in one small box piled on top of one another. I want French fries and toast toast not BBQ flavored fries and toast that has BBQ sauce on it. Lastly, I ordered my usual Cajun chicken pasta. Of course they forgot my piece of toast that comes with it and it was cold. I couldn't help but be upset and left disappointed with this meal/experience. I doubt I will go back to this Chili's. At least it'll be awhile until I go back and I won't ever order to go. I know and understand it gets busy but they need to be even more careful with their order and quality. Every plate should look and taste 110%.
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