Terroni didn't always suck. When it first opened the thin crust pizzas were a revelation, the cozy vibe a delight. Then they expanded and franchised. Something was lost. It's noisy and crowded, overpriced, and as noted, the service is too snobby for a restaurant at this level. Time was when you asked for cheese in this joint a giant block of grana padano housed in it's own grater was proffered. But don't ask for that now, you get a face full of daggers.
You can still have fun and a good meal here if you come for lunch or mid-week (I'm talking Monday to Wednesday) and stick to pizza. I've given the pastas several chances and it's always bland and overcooked. Salads, as at so many other Toronto restaurants, are from that abominable prepacked mesclun mix with the rotted bits of radicchio in it. In summer the patio is nice. But there are too many caveats on this place now. What a shame.