We used Paddock to put our pool in over 10 yrs ago with an in ground cleaning system. This cleaning system has a lifetime warranty and when the pop up head breaks they have been replaced without question.
Over three weeks ago we went in to the store to get another replacement pop up. They didn't have any and gave us the excuse that the company, Paramount, doesn't ship consistently and they were expecting an order. We waited and called and Paddock said they would order one for us. Still waited and finally called Paramount. No problem they would send us one within the day. Called Paddock to make sure the one they were ordering for us wasn't sitting there. Another excuse that it was given to the buyer and they don't know what happened from there.
Paddock's customer service has declined over the years we have dealt with them. From now on, we will deal with the manufacturer. Much better response.