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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Our former property management company was transferred to Property Minders approximately one month ago. Cathy McCormack, our property manager, has been a problem from the onset of the transfer. We had a fine waved from the prior management company and it took several days and several emails back and forth to Ms. McCormack to get the fine off of our bill. Even though I sent her emails from the prior company, photos of emails, contact information and contact persons, Ms. McCormack refused to do any work to assist in resolving the situation. I made all the calls and notifications even though she was assigned as our manager. She did nothing to make the transition from the former company to Property Minders a positive experience. In fact she gave the impression she didn't care about our needs and did nothing to make my first encounter with her a positive one. Yesterday my home was burglarized. After notifying the police and attaining a police report, I called Ms. McCormack at the companies emergency number. Between my roommate and I, we made four calls. We received an email from Ms. McCormack 12 hours later! Again, what a disappointing customer service experience from her. She didn't ask about our situation, didn't ask about our welfare, but send a short, unpunctuated, very unprofessional email telling us to contact our renters insurance. Two experiences where the company and Ms. McCormack specifically could have made a bad situation better. Instead her unprofessionalism and poor work ethic reflect poorly on both.
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