I am a coffee lover and I haven't given Dutch bros much of a chance until recently when I was lucky enough to win a gift card. I have gone twice now and I'm really impressed with how awesome the employees are. I can't say that it's the fastest service I've experienced- you definitely have to plan 20 minutes to get through the drive thru ( I haven't been there on a week day yet and I'm not Sure if this is just something that customers learn to expect or if it's only just busy like that on the weekends?) the drive thru lines wrap around the building and there are like 2 parking spaces. With that being said, this particular location has very friendly people working there that seem to enjoy working there and have good customer service skills. The coffee is good.. prices are high-- similar to other specialty coffee companies, but that is what it is.