Went back into Snoh to try and redeem the full stamp card for a large Snoh. And despite the "training" the staff was suppose to have had, I still had to battle the cashier. I was told once again it could not be redeem for anything but a small. I had to go as far as pull out my phone and my previous review with the managers comment. After holding up the line, I was granted the free Snoh. Updating my review to 4 stars, as once again, great product, just somewhat inept staff at times.