We've been going to Ohya every other week or so for the past 3 years so I can say we are regulars. This used to be me and my friends' spot for Korean food but for the past few months, the food, the staff and our over all experience went downhill.
Last night I think is the worst experience we've had. Su was our server, the place is about 60% busy, she and Kelly and another busser was there attending but it seemed like service was very slow.
We ordered the Bulgogi and Tofu Soup Regular Spicy combo, the brisket meal and asked for more sides. The bulgogi came out dry and bland, and the most frustrating part was our soup. It felt like we were served spicy, hot water with orange food coloring with meat in it. We had to tell our server and she took it back to the kitchen and she said she will get us another one. And then 20 minutes later, we followed up with her and she said "it's coming." Another 10 minutes, our friends were done eating, and still no soup so we told Su that we were just gonna pay for the bulgogi and to just cancel the soup because we've been waiting for half an hour and already lost our appetite. She answered back "but it's ready!" and insisted that we take it into a to go box but we refused because got frustrated with her attitude and lost interest in the soup.
It took her another 15 minutes to run our payment and to get a glass of water.
I think this place just needs more training on how to treat customers and have some consistency when it comes to how they cook their food. I really wish this restaurant would improve because it does have a lot of potential and we really like the Tofu Soup a lot!