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  • I submitted a request on their website late on Wednesday night for a ride early Friday morning. I hadn't received a call yet on Thursday, so I made other arrangements and called back Ridesmart to cancel my request. The conversation went something like this: Me: Hi, I had put in a request on your website but I wanted to cancel it. Him (in weak English): What time did you? Me: Late... Him: Oh, well after 8pm, we cannot... Me: I know, except that this ride is for tomorrow morning. Him: What is your name? ... I gave him my name, and that was that -- it was cancelled. There was no attempt at retaining my business, there was no attempt at even explaining a lack of response. If it's that they don't even GET the form requests put in after 8pm, they should definitely say so. I particularly didn't like having given them my credit card information in the request form -- what is that about? Not having a confirmation (or any form of contact) about 12 hours before a ride is way too nerve wracking for me, particularly for a flight the Friday before Christmas.
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