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  • Would love to give Timpones 5 stars for the food, but decided on 2 stars because of the one terrible customer service experience we had there recently. When we first got there, we approached the host stand, only to be greeted by an extremely rude, middle-aged male host. Because it was mom's weekend, we made a reservation one week early for 5 people. Last minute, I decided to bring along a 6th person, assuming it wouldn't be a big deal to add an extra chair or to squeeze a little.We are a low-maintenance, close family, and we figured a little squeeze was worth having an extra guest. The host abruptly cut me off as I explained this, and said "there was just no way we could squeeze." I explained again that we didn't care, and again, he looked at me and said, unapolagetically "we just can't do it." My friend and I awkwardly sat there for 5 minutes as he stared at us, almost as if he was kicking one of us out of the restaurant. He didn't help us at all or try to accommodate in ANY way. I understand it was mom's weekend, but it was the end of the night, and the place was starting to clear out anyway. I am personally a host in downtown Chicago, and never have I ONCE turned away a customer for the same reason. He didn't even seem to care that she had to leave, and the restaurant lost probably $30 of our business. When I talked to my dad, he had also said that he experienced a rude phone call with the host. Timpone's, you have great food and great waiters, but that host was one of the rudest I've ever experienced.
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