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| - Amsterdam has always been one of my favourite Toronto breweries, and I've always felt that there should be more pubs & patios along the waterfront, so I was very excited when I heard the brewhouse would be opening. I tried to go twice before, but both times I was planning to go with a group and called in advance, I was advised by the hostesses that there was "no wait, but a large line-up outside" so we went to another spot.
On Sunday I finally went with a group of 4. I should have known from the line-up it would be a bad experience. There was a line-up of at least 25 people outside with a security guard and not a hostess or waitress in sight. The security literally keeps you from walking in to the hostess table and then admits you to walk inside and wait in a second line. While we were waiting for 25 min in the hot sun we saw at least 4 tables for 4 on the patio that were empty but had not been cleared and did not see a single server the entire time. When we got to the hostess desks they had 2 hostesses with one computer (the second seemed to be doing nothing but looking around). We were advised that the line-up was only for the back patio, and we could sit wherever we wanted - but the security wouldn't have let us in to do so! I had to ask the hostesses to send runners to clear off the tables because they seemed clueless that they all were open.
We took a table on the patio and waited, and waited, and waited. I went to ask for a server 3 times before one appeared, with no menues. We got out own menues. The beer selection was ok, but not amazing. My first selection was out of stock and I was told it would "never be made again". The menu looked fine for a meat eater, but as a vegetarian I found the options lacking. What pub doesn't have a veggie burger!? I ended up sharing the raw energy salad (which was pretty good - goji berries) and eating a pretzel. The server checked with us in terms of putting in the orders as appetizers or entrees because there was a long wait between courses - clearly kinks to be worked out! Our glasses ran dry after each pint and stayed dry for 10 min in between waiting/finding servers. When dinner came I had to go inside to ask for a 3rd set of cutlery.
Overall, management is horrible. Set-up is more like a nightclub than brew pub. The service was terrible and the dinner was overpriced for what it was. Nice location, I may come back on a weekday for a pint, but certainly not with a group or for a meal.
Management needs a serious wake-up call!
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