I love Pottery Barn. If I could do my whole house in PB, I would, but I save it for special things. For instance, I always buy my children's bedding from here because they have the best designs (not tacky) and are great quality.
Recently, I re-did my 7 year old's room a Star Wars theme. I looked everywhere for cute Star Wars stuff, but PB won out so I jumped on it during their Veterans Day sale when it was 20% off. I called the store to see what they had and they were able to hold it for me for 4 days until I could get down there! Customer service can be iffy depending on who you get. I've once had a very rude, condescending lady when my children tried to get their free book after completing the summer reading challenge, but aside from her, everyone is usually nice.
My tip: if you're working on a big project and need a lot of stuff, see what's available in stores before you order online. The online shipping is by how much you spend, so I was able to buy most of my items in store and only purchased the items online that weren't in stock in stores.