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| - I've been a loyal Nove customer for about 6 years now, going a few times a year for personal and business occasions. Keeping that in mind, I can safely say that what used to be a gem in at the top of the Palms, has lost it's charm.
I did find it really amusing that when checking in at the host station on the casino floor, that they asked me if I had a players card. I said I did, and wondered if she needed it - she said "no, but we have to provide a count at the end of the night" - seriously? Anyways, up to the 51st floor and the hostesses up there greeted us quickly and sat us for our 5:45pm reservation on a Saturday night. I was sad to see the chef station in the dining room be demoted to a dish dumping area for the bus staff.
Drink orders were taken, followed by food. Don't be fooled when they try to tell you to buy a bottle of still or sparking water, you can get normal ice water too. We opted for the Shrimp Francaise, because it really is the best you ever had. Well, maybe a few years ago; the shrimp was very chewy, the sauce was mostly lemon juice and very sparingly dressed - very unfortunate. We used to sop up whatever sauce was left using the bread, but apparently they didn't want to bring any to us - most of the tables got it, but maybe we didn't order enough to deserve it?
About an hour later, our entrees finally arrived. The major disappointment was to find the steak that I ordered rare, was cooked med/med-well. Maybe if they didn't spend an hour cooking it, that it would have been done correctly - unfortunately, we weren't able to wait another hour for the steak to be recooked. The sauted broccoli was good, but was lukewarm at best. My significant other ordered his steak medium rare, but it was cooked rare - but he seemed to enjoy it better that way.
Once the adjacent table finished complaining about their entrees arriving cold also (demanding to speak to a manager), the server came over and asked us how the food was. I showed her the steak and she apologized and walked off. She came back to the adjacent table with their bill in her hand and said that the manager took their entrees off, then came to us and said that the manager removed the overcooked steak. She said that due to all of their reservations being at 6pm that "the kitchen was overwhelmed" - I'm not sure why she said the restaurant was fully booked since it was maybe half full the entire time we were there. For what it's worth, the manager never did come over to the other table; pretty rude if you ask me.
Thoroughly disappointed, and now running short on time, we paid and left. I don't know if this was a one off incident (which I'll assume not, based off similar reviews recently), if it's the fallout from Geno's departure, or if the Fertitta brothers are trying to make a few extra bucks by cutting costs, but I'm sad to say that what was once a sparkling gem in Vegas, is now less enjoyable than a trip to Olive Garden. Sadly a view of the strip doesn't make up for poor management and lackluster food.
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