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  • Unfortunately we booked our last trip at this hotel; it was the worst trip we have had especially the hotel portion. During our 4 day time there; there was never any house keeping so no changing sheets or cleaning the room. Requested utensils and took over 3 hours to wait to get them; same with baggage. I would have brought my own baggage up as usual but we got there early and they wanted to charge us for checking in early like 30-40 dollars. The biggest complaint we had was the air conditioning did not work and we were on the top floor. We complained about each of these issues and were told they would be fixed as soon as possible. None of them were our entire days there. Loud in tower one every night and not just Wednesday night at MGM Wet Republic pool; hard to sleep when everyday over 100 degrees and no AC. No newspaper and the internet connection was dropped a lot so besides pool used none of the resort fees (mandatory $33 a night). I would go anywhere else on the Vegas strip and not at this hotel that is too big to care; treated like a second-class citizen. There are enough rich people renting the cabanas and seats at the pool in the front for them to care about others less fortunate. Visited Sept 7-10; 2015 I have already talked to the manager and the best they could do is to reimburse for the resort fees and that is it. When i asked for a refund or partial refund; I was told I could get discount towards another stay. We are not going back so I told him that was unacceptable; they do not care. They send the same excuse out if you read the reviews; glad that it looks like some people did not have things break down but a lot did......be warned.
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