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| - Yah I have to admit, I really appreciate this service and use it a lot, in a lot of cities and at weird hours.
I typically stick to Uber Taxi but I have used UberX a bunch, especially in SF, without any issues.
It's been buggy once or twice but here are the reasons why I'm a fan:
Once I took and Uber with some friends, within 10 minutes of us getting out of the cab I got a message from them that something had been left in the car during our ride. Turns out my friend had lost her wallet and hadn't even noticed yet. The driver circled around and brought it back to her immediately thanks to some help from the Uber customer service. Completely painless.
I once checked my online bill and saw that something was screwy, the route and the cost just didn't match up to what had happened. I replied to the receipt email, got an answer within minutes that they'd look into it, and had it refunded before the end of the day.
Often I get into an Uber taxi and have conversations with the drivers about the service. In Montreal they seem to always say that Uber riders are more chill then a regular fare, because they can follow on their GPS and trust the route taken.
They also all seem to deeply resent UberX, which makes sense when they have to pay hundreds of thousands of dollars to drive a legit cab and the UberX system circumvents that. But when I asked: if you were starting now, would you pay into the old system or drive with UberX? They mostly agree they would like to avoid paying hundreds of thousands of dollars for the right to drive cab. Maybe Uber should set up a system to buy back these old debts from the best drivers?
Anyway - it's a complicated question, but I'll tell you this for sure: to be able to travel in strange cities or even in my own city, to click a button, see a driver coming to get me with a star rating and a photo, be able to watch the route he or she takes to get me where I need to go, then jump out and not worry about handling cash, and know my standard tip is being applied... it's been a huge relief.
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