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  • I purchased 4 new tires 9 months ago for my Escalade and service was great. I went back today to get a nail removed and the experience was beyond horrible. The service tech assured me, the repair will take an hour. After an hour and a half, my vehicle still has not been worked on. I confronted the service tech and again he assured me my vehicle is next. After another 20 mins passed and after seeing other vehicles that were behind me in line where being worked on, I decided to talk to the service tech again, this time he suggested to make another appointment for a later time. I was furious that I wasted almost 2 hours waiting for nothing!!! When I demanded my keys back he proceeded to say that my vehicle is next, for sure. At that time, I was already in a foul mood and wasn't going to sit another 20 mins, so I left. I will never go back to Discount Tire until they improve their customer service!!!
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