This experience was an interesting one to say the least. When our party of five arrived, we were not greeted by a hostess, but a waitress walking by saw us and called a hostess over to get us a table. I noticed he selected a table with an X through it on reference page they use for placing guests and seated us. We then waited for 10-12 minutes before stopping a server named Gina to get us some water. She was apologetic and got us waters. I then decided to wash my hands and speak with the manager on duty. I waited for him at the hostess stand and he was kind enough to come out and speak with me. I explained to him that one of the ladies in my party is getting married very soon and that we were working to make it a great experience and we decided to break in is restaurant because she enjoys their food and service. I shared with him that she had documented the wait on her phone and asked him to ensure the rest of our visit would be great. He apologized and assured me that me that he would. We ended up getting our food and our orders did not come out correctly, one at our table did not receive her meal until we had almost finished eating and it to was not correct. Our wings were not cooked to perfection, some were overcooked and some were lacking in flavor. The fries were hot and very good and so was the blue cheese. After the symphony of errors, Gina was nice enough to bring out a free dessert. I do believe she was the only redeeming quality about the service. I would implore the management team of this location to consider the infrastructure of their training as it pertains to professionalism and propriety of their teams. We saw staff members standing around talking, joking loudly and not focused on their guests. I would also ask they consider being sincere when speaking with a guest about their experience. It would have made all the difference for my friend. If you are looking for a quick drink and not focused on great service, this is the place for you. If you want a great Friday night dinner experience, I would look elsewhere.