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  • I have had issues with WM Subaru since I tried to buy my car from them years ago. They tried to get me to pay extra fees to drive the car over from another dealership because they didn't have what I wanted (basic model, any color). That's just shady (I talked to someone from the Subaru company who agreed). I drove all the way to Indiana to buy my car. Their shadiness in selling was only exceeded by their shadiness in service. A couple of times when I've gone to just get an oil change they've told me I need my "brakes and calipers cleaned" for about $200. This is a BOGUS service! Look in your manual- it never suggests doing it, and yet they claim you should do it at least every 15000 miles. This time when I got my oil changed, they tried to sell me on the caliper cleaning again. When I refused, they magically came back to me with "your accessory drive belt needs replacing" (suspiciously also costing about $200). They said I should do this "right away." My car has about 36000 miles and while I know belt replacement is standard maintenance, it typically happens after at least double the mileage I have. I took my car to a very reputable shop for a second opinion. The guy looked at it for about 3 minutes (for free), comes back and says "nothing is wrong with your belts." He even took the time to show me what a bad belt would look like. He said that the Subaru dealership is "notorious" for doing things like this. I told him about the caliper cleaning and he laughed and said he's heard that before and doesn't know what it's supposed to do. Service used to be fine when Josh B. and DJ were there, but it's gone downhill fast since they've left. Unfortunately I still have to go there for warranty stuff, but that will be the only reason I ever go again.
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