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  • Im really not exactly sure how I should rate this Apple store. If I could, I would rate certain employees with -1 star! My first 2 visits to the apple store was to fix my Macbook and both genius bar employees were really helpful and nice (Tyler and Brian). They got the job done and I was out the door. 6 stars for them. The 2nd time that i was there, I told Brian that my phone was acting up and that my phone would only charge until a certain percentage and would shut off every now and then. He told me that it was a software problem and that it had to do something with the charging port. Since I didn't have my phone backed up at the time, he advised me to go home back it up and come back to get it replaced free of charge because I was still under warranty. My 3rd visit back, thinking it would go smoothly, made me so frustrated. When I came back, Brian was not working that day and I had to explain the issue to another employee which isn't the problem. This employee totally disregarded everything and blamed me for the phone issue and said it was a physical damage to the phone and that I would be charged $329 for the replacement. He was implying that I purposely broke my phone to get a new one. I told him, I don't even need a replacement and asked if they can just repair it. He said there is nothing he can repair and continued to ask me if i wanted to pay $329 for a new phone. Uh.. HELL TO THE NO. So i asked to get a second opinion by the "manager". The employee then disappeared for a couple minutes which I assumed he told the manager his side of the story and then the manager came up to me without picking up my cell phone to inspect it, continued to tell me they can't fix my phone and that it was my fault for plugging in my phone a certain angle which caused the phone to not work properly. Uhh.. the last time I checked, there is only one way to plug in a damn charger. He then proceed to tell me, he can cut the price down in half. Thinking that would make the situation better. Definitely not. I drove all the way from Northlake mall to Southpark mall. The employees there then ran some tests and agreed with me that it was a software problem and replaced my phone free of charge within 20 minutes. Dont be fooled, just because they all work at Apple doesn't mean they are all geniuses.
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