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  • If you look at my review history, I don't ever post reviews. I only have Yelp to read reviews before I check the business out. Secondly, I contacted Rick, the owner yesterday about 3-4pm and he quoted immediately and arranged me for a cleaning today between 2-4pm. He called me around 2:30 today stating that one of his business vans went down so one of the technician had to Pick up the slack do the other work. Needless to say, he told me that they'd be running late, it's cool, I get it, things happen. Better late than never. He showed up around 430, just to check the place and told me the van is on the way. Had a 20 min discussion about the NASTY pet smell from the previous renters left behind for my family to die in this beautiful home. I told him that my wife wanted the dining room done as well, and asked if he could charge me a bit more afterwards, he decided not to and to just throw it for free and for my previous military service he was thanking me for it. Joe, the technician arrived, and decided to go ahead and tackle everything without hesitation. I can't stress how serious joe was about getting rid of all the smell and the months of filth building up beneath the carpet. I figured since I'm the last stop before joe goes home, it's one of those "I'll half ass the last customer of the day" type of attitudes, but definitely not. He took care of me like I was the first customer of the day. Like I said, I can't stress enough how serious this company is about taking care of their customers. This business is about doing the job right the first time. Im glad I didn't waste my money on another company. I will definitely refer them to anyone I know who needs carpet and upholstery cleaning. I would give 10 stars if I could. Thanks Joe & Rick!
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