My first experience was awesome. Kai answered the phone when I made my appt and was there when I arrived. He also helped me find the salon when I got lost. He made sure he understood what exactly I wanted. My hair is short and blonde, but brassy. I wanted to lighten it up with some partial and chunky highlights. He did that and also styled my hair quite nice! Timely and thorough and the price surprised me. I'm used to spending a minimum of $100 on hair no matter where I go, but he charged me a bit less than that. I was very happy. If he didn't book me and another lady at the same time (which I understand just didn't enjoy having to sit and wait on the couch while he had to do a haircut on another client), I would have given them 5 stars. But other than that I love this place and will be back. Which means a lot coming from someone who is constantly salon hopping trying to find the perfect person/place/price