Very poor customer service. I ordered a bunch of bikes from these guys and had them service my stumpy. No problems. After that I special ordered a bike rack and hand grips. They never called me to tell me they were in. I just show up cause the owner James had told me theyd be in the following week. The manager Steve says they aren't in because no one called me and he was very rude about it. He checks and they actually are in - but he doesn't lighten up at all. I proceed to tell him I already paid for them. He insists I did not and doesn't bother to check into it. So I have to pay a second time to get them. When I get home I find the first receipt and call them back. The manager Steve is the one who answers the phone and again he is rude about it and says there is no way for him to have know that I paid twice and now I have to go back in to get it refunded. No apology. No sorry for the inconvenience. No "I screwed up and should have checked." Nothing. Just says I have to come in even though its very far for me. VERY poorly done. These guys just lost a customer for no other reason than just poor customer service. Had a good experience with DNA cycles previously. Will use them in the future.
They finally did reverse the charge over the phone, but you shouldn't have to pitch a fit for good service. Too many other places for me to take my business.