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  • I will NEVER order from Pizzaiolo again! I ordered a Party pizza and a gluten free pizza online. The order arrived and I had a medium pizza and the "gluten free" pizza was not in its usual gluten free box. I immediately called and left the guy know the mix up. I asked about the GF pizza and he told me that they never put them in GF boxes, despite my friend who has Celiac being very clear that every other Pizzaiolo location she has been to has special boxes for their GF pizzas. After another couple minutes of the back and fourth while I tried to ask if the pizza was actually GF or if it would make her sick, he admitted that they had run out of boxes. He then goes on to tell me that the Medium pizza came to him through the online system as a Medium and not a party, so basically too bad. I asked if the online ordering system could have messed it up. He admits that it could have and asks if I would like a new one made. I tell that I would, but that I have already waited an hour for this pizza and we had to leave in another hour for a hockey game. I asked if it will take under an hour. He tells me it will take 20 minutes. I tell him that I would like it remade. We wait the hour and decide to leave, not wanting to miss our game. A couple friends stay behind to hang out, not wanting to watch. They met up with us afterwards and told us that the pizza had arrived an 1hr30mins after we'd left, and that they were EXPECTED TO PAY FOR IT! Not for the difference between them either, for the full price. Luckily they apologized to the delivery guy (not his fault) but refused to pay. I CANNOT believe this poor customer service. Clearly they do not need my business. I suggest not testing them with yours, you might be out $50 like me.
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