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| - I rented an apartment in the Phoenix area thru Rosenbaum Realty Group from October 2014 to October 2015. While I loved my place, they failed to mention a few important pieces of information from the get go. First, I was promised my apartment cleaned and touched up by a specific move in day and when I arrived with keys in hand, along with two trucks full of my belongings and family to help me move in, we were met there by the handyman who was still working on my apartment. This man was rude, condescending, and basically scoffed at the amount I had forked over as my deposit. I had Tiffany from Rosenbaum on the phone the entire time as this man yelled at us for asking why this wasn't done sooner and she couldn't believe it herself. Once I was able to get in, wet paint and all, i realized it wasn't even a good job. He had left tools lying around, painted over surfaces that didn't need paint, left wall outlets uncovered by the small plates..it was a mess. Also, I had seen a washer/dryer unit and fridge when doing my walk thru the first time I saw the place and they were now missing. It took days to get them back and I was expected to live there without it. I could do without the washer dryer unit but a fridge?? A month or so in, I came to find that my next door neighbor, who'd been living there for years, was a sex offender and they failed to tell me this before moving in. As a single woman living there, I was then stuck with this guy next door who was a total jerk and caused drama and broke into other units in the building continuously. I had to call the police several times on him. Another issue was my plumbing--at least once a month for a week or so at a time, my tub would fill with sewage water and waste. The smell was horrible and I couldn't stay there and breathe in the foul odor. I'd also have the sidewalk right under my bedroom and it would flood with this sewer water and waste also. It'd take days for a plumbing company to come correct the issue and whenever I asked about a discount on my rent for it, I was boldly denied. Once they had a handyman come out to fix my dryer and he actually made the issue worse by breaking a faceplate on it. Rosenbaum realty told me that the washer and dryer were my responsibility but since their handyman broke it, I didn't have to pay for repairs, but they also weren't going to repair it. Some sort of mix up occurred though and they ended up taking it in for repairs without realizing it, which shows they aren't too observant of what goes on with their property. The main gate wasn't ever in working order, causing all kinds of unwanted traffic coming in and out at all hours of the day. One of the things my realtor stressed when showing me the apartment was the added security of having a gate with a code around the property. It was always something with them and the property. At the end of my lease, I made sure to deep clean my apartment when I moved and left it in better condition than when I moved in. I deep cleaned, steam mopped, and made sure all surfaces were spotless and the rest of the place was in tact. I felt for sure there'd be no issues with my deposit being returned to me. A few weeks later (I had to hound them about my deposit refund), I was told that my entire deposit of $499 I was being held for deep cleaning and paint touch ups. Mind you, this place was left near immaculate. There was no reason to hold $499 for cleaning or paint tpuch ups--who seriously spends that on anything of that sort on a small 2 bd 1ba apartment anyway?? I was so very upset when i was told this and asked to appeal their decision. The night i moved out, i took pictures of my place in the case they tried to come back and say anything about it and i also had taken pics thruout the year of things like the sewer water in the tub, all of which I still have. I sent in my appeal letter and pics and still they denied me. I don't quite understand why I can't just get my deposit back for having gone thru the deplorable conditions I lived in at times, and for having left their place spotless. Im so unhappy with the service from them, that I'd never ever in my life recommend them to anyone I know or don't know.
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