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  • I am so torn about Bead World Scottsdale. They have the chain I need, so I go there all the time. I learned from some of their classes, and they were great. I love their 40% off weekly coupons - they are really what keeps me going back. There are a couple of really nice sales people, but there are quite a few REALLY bad sales people. I think others (based on reviews) have noticed this as well. I think Bead World could go from 2 stars to 5 if they invested in some customer service training. Some of the employees are really rude, almost annoyed by customers. It's like the company culture is that customers are just there to annoy them. So many times I have heard an employee say "I really don't know" or "I have no idea if we'll get that back in again" etc. It isn't just me, I see them be rude to other customers, like they can't wait to say no or be unhelpful, to assert their power or something. I notice this especially when people call. I've been in the store and witnessed really rude phone conversations and have called a couple times and had bad experiences. For example, I just called to check on the stock of an item, and she said "I think we have that" and I asked her to check so I didn't have to drive all the way over if they didn't, so she went to check, came back said "yes we do" and then hung up without saying goodbye or thank you before I finished thanking her for checking. I love to support local and small businesses. I worked at one as a teen. I know that customers can be difficult sometime, but it isn't that hard to be nice, especially to customers who are being really nice to you. As I mentioned, some of the sales people are really nice. The store is nice, their coupons are great, basically the perfect 5-star set up if certain employees didn't leave such a bad taste. :)
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