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  • First let me begin by saying our salesman Steve was excellent! He was friendly, knew his stuff, and that portion was a 5 star. The 2nd part is my 1 star rating in the department of false advertising. Posted everywhere this close to the holiday is SALE SALE SALE up to 50% off. Steve said it was an employee type of sale pricing that happens twice a year. We picked two items, put the 20% down, and just needed to proof the order online for delivery. We accidentally forgot our dimensions of measurements so we went online to check. Right online In black and white it said the couches we were buying were 1299 a piece including delivery the store's price on the specific items said 1599 a piece, and our invoice stated 1099 each, we got free delivery from the balloon pop special but the extended warranty put us above 1299 as stated online included everything. Reality is we didn't save the 3-400 per item, but in fact paying full retail!!! I called the store to remove the extended warranty, which nobody could help me with, which in turn delayed our delivery date & only our sales rep could do this? (Really??), You can see my order, but you can't update it, thus delaying my delivery? I asked about the online pricing versus the instore pricing and the guy (not Steve) specifically said they raise the prices on inventory 2 weeks before the sale to cosmetically make customers believe they are getting a huge savings & the website doesn't always update properly. Online is wrong, store is correct. I said to him "let me get this right, all year it is 1299"? Yup, "1299 includes delivery"? Yup, " & 2 weeks ago all stores jack up the prices & buying them at the all year price of 1299 from 1599 is done for cosmetic reasons to lead customers to believe they are getting a huge bargain"? Yup, as he giggled & said delivery are balloon pop items to be included at the 1299 price, so all you are really saving is the delivery charge per item and since you are getting 2 items, they deduct it off both bringing your price down to 1099. We love the couches we picked but will be canceling our order unless they honor the 1299 price and give us the 3-400 dollar savings as stated we saved. They probably figured I would never check or a small percentage does, just as I thought this review would be helpful to others. Happy Holidays!!
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