It has now been over a month and nothing has been resolved from my visit when they had a fire. It took weeks for the store manager and now district manager Jon Poole to even acknowledge my complaint. Once I did hear from him he offered (via email) for us to dine again but said nothing of the way we should go about doing it. After how poorly this has been handled so far and no one being on the same page I was not going to just go back to the location hoping someone knew that I was told to return for a complimentary visit. I of course responded to his email invitation immediately and guess what?! He has NOT responded and that was now almost a week ago. AWFUL CUSTOMER SERVICE.
I called the corporate office back this morning and pressed the prompt to speak with a receptionist hoping to get contact info for someone at a higher level to help me but I was transferred to a lady in accounts payable who could tell me nothing but to email their generic address "info@cafezupas.com" mind you, this was the first step I took when the incident happened and nothing. It's becoming a running joke now.
All I want is to be reimbursed! If you choose to dine there just hope there isn't a credit card issue or an issue with your meal bc solving guest issues clearly isn't a concern of theres