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  • This review is for Polar Ice Summer Camp and not the facility itself. I was very excited to sign my kids into Polar Ice's summer camp. What better place to be in the scorching Phoenix heat? While they have a great time on the ice and enjoy the karate lessons, the crafts, games and movies left a lot to be desired and I find it difficult to rate their program any more than 2 stars. The kids all sat on the hard floor to watch a small TV screen and the activities, apart from the ice sessions and karate, were not very structured. Further, Polar Ice doesn't seem to have any procedures in place when incidents occur. My son was struck in the face by another child and so had a bleeding mouth and administration of first aid yet I was not informed at all when I picked him up. Had he not said anything, I would have been none the wiser. When I rang to ask, I was placed on hold and transferred several times, before being given the usual empty rhetoric with no apology or any effort to improve communication process with parents. It was left to me to suggest that perhaps they might like to include an incident form for the parents on the sign out sheet. I doubt that the parents of the child doing the hitting was even informed. The camp caregivers are unenthused teenagers and not very engaging with the kids or parents for that matter. Lunch is provided for an additional $5 per child per day consisting of the normal junky "kids meal" menu of pizza, fries, soda etc so make sure to pack your own healthy snacks to supplement if you do decide to enroll in this program. As for me, I am wishing that YMCA had an ice-rink as their camps are much more organized!
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