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  • Had lunch at the Kona Grill @ San Tan Village this past weekend and it was an overall terrible experience. I've been going to Kona Grill restaurants for years and never had an experience this bad, and that includes one time having a twist tie in my veggies at the Scottsdale location. We were seated straight away because we arrived around 1:30 or so. Our server greeted us within a minute or so and we ordered drinks but weren't ready to order our meal. Our liquid refreshments arrived within less than a minute. So far, everything is cool. Then things went downhill. It took another 10 minutes, after getting beverages, for our server to get back to us to take our meal order. Since we don't typically order starters, we expect it to take about 10 minutes or so to get our meal. After 30 minutes, however, I had to hunt down our server and ask on the status and was told that they had to make a new batch of mashed potatoes and they were waiting for that. I told her that the rest can be served and then give us the mash after it's ready. Our meals arrived, but they had apparently been sitting under a heat lamp for quite awhile because they were lukewarm at best. Then the potatoes came a few minutes later and they tasted like cleaning solution. If I could give 1.5 stars, I would have, because the server did knock off 50% the cost of one entree which made me a little less irked. But, all-in-all, I probably will never go back to this Kona Grill because of this experience.
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