I've had Johnny Rockets shakes before and they're great but the service and food at this particular location was not worth what I paid. The last time I went there I waited nine minutes at the front of the line before leaving for another restaurant. Today when I went there it took them a couple minutes for a manager to take my order. She didn't even smile or greet me. Then it takes over 6 minutes for my chicken fingers to arrive. They weren't even all that good. I work in the Grand Canal Shoppes and the standard of service is greater than what I received from this restaurant. I only went there today because Chipotle was having card issues. I'd rather take my chances with E. Coli than go back to Johnny Rockets.