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  • Another disappointment in downtown Gilbert. This summer I've been to all of the new, upscale restaurants on Gilbert Road. Gilbert, you attracted cute, chic, hip places - and everyone of them forgot the most important thing about restaurants: the food matters. Lolo's was my last stop. Too bad. Ambience: absolutely horrible. The hard floors made for a very noisy environment. There were just six of us, and I couldn't hear what someone across the table was saying. A large part of the noise was the background "music". You know that godawful sound that eminates from some cars - that loud thump, thump, thump. Well, that's what the sound system was playing. Very bad feeling. Employees: there were sure a lot of them, most of them hanging around together chatting, and not taking care of customers, cleaning, or doing anything. The few that were working did a good job. My waitress spoke very softly and it was impossible to hear what she was saying. Food: I had chicken and waffles. The chicken didn't have any flavor - rubbery, tasteless. Even the skin! You can't just toss the chicken in flour and cornmeal. You have to add some spices. Some salt, pepper, even some red pepper - anything! KFC has far more flavor. When I go out, I expect to get food made better than I can at home, and Lolos missed completely. My buttermilk fried chicken is far superior to Lolos. The waffles were soggy and rubbery. No crunch. The flavor was no better than what comes in freezer section at the grocery store. The syrup was ok - real maple would have been better. I'm sure this was just a HFC product, but at Lolos, I don't think health concerns are on the menu. This was a complete bomb. Lolos owners need to wake up, bring in a real and talented chef, get the menu up to par. Get an interior designer to make the place more warm and friendly. Until then, I won't come back under any conditions. One last thing: one fellow diner had the red velvet cake - it was awful. Texture, taste - everything was bad, bad, bad. You can't just hire some kid off the street and call them a baker - you need to hire a genuine pastry chef and do it right or don't do it at all!
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