3.5 stars
We are a gluten free family and were excited to visit this bakery during our stay in Toronto.
It was a humid and hot day: we walked and walked through the residential area to get to this shop. As we got close to the bakery our 3 year old suddenly felt the urge to go to the washroom and began crying. My husband picked the crying child, went into the bakery, looked around the treats, and hesitantly asked if they could let the child use the washroom. They said no and waited us to order as if nothing else was happening. We were the only customers then.
We knew this was not a restaurant: we as the grown-ups wouldn't expect them to let us use the washroom, but here it was a child crying in tears and asking for the washroom.
We were not familiar with the neighborhood but my husband went out, carried him and ran around to manage to find a washroom for him. We came back and ended up buying $18 (plus a tip) worth of the baked goods and a drink.
The atmosphere and food were nice: I personally liked them as I could taste that they used earth-friendly, good-quality ingredients. My husband said some of them had an odd texture and were "hard to swallow" so didn't care for those.
After all we both left with disappointment.
I wish the pleasant young woman behind the counter showed us a tiny bit of sympathy to the situation and helped us to find the washroom nearby at least.