| rev:text
| - Domino's has ruined my night. I got home late, my delivery had just shown up, the number they had on file didn't know there was a pizza coming. I call the store for FIFTEEN MINUTES, at least TEN TIMES-no answer! Finally they answer their phone and then proceed to tell me the driver was too scared to come back to my house, actual words "he said it was dark and he felt uncomfortable" then the manager added the store was about to close, so all in all, my pizza cannot be delivered. I understand the manager cannot make his child of a driver deliver my pizza if he claims to be "uncomfortable", so I still want my pizza, and decide to go down myself for my now AT LEAST 20 minute late pizza-mmm, yum. Plus, it'll be nice to put a face to this driver who must be 12-yrs-old.
I get there, no one is up front when they KNEW I was coming! I literally waited three minutes before the driver noticed a customer up front and all he did was call for the manager and go back to the back. Guess what? He looked to be about 35 years old, what the-I'm really trying not to curse throughout this review, but I am LIVID. The manager comes up, looking like he's now the one scared of me, and by the way, this guy looks to be around 18. Not that he's too young to be a manager but he was obviously lacking confidence and intelligence from the whole scenario I'm having with him.
I'm just wondering a few things. Not why they have jobs at all, that would be mean, though the driver really needs to look into a new job if he can't drive to a normal looking neighborhood at night, definitely a poor choice for his career. But I'm also wondering why no one was checking the front more frequently, there was an extremely easily accessible donation jar in my reach the entire time. Someone could easily walk in and walk out. Why my phone calls weren't answered until they were almost closed-actually I was definitely calling longer than 15 minutes. I actually did ask him why they never answered the phone, his response was he was counting the inventory in the walk-in. ARE YOU KIDDING ME!? Your phone is ringing repeatedly during the span of a few minutes, you really aren't going to stop and answer?? Or if you couldn't hear it your employee couldn't tell you the phone was ringing REPEATEDLY!!!!!!??!!?!??!???!?!?!!
WHY THE HELL ARE THESE TWO THE ONLY ONES IN THE STORE ON A FRIDAY NIGHT!?!?!?!?? -Honestly, all this was just pasted from my Facebook post.
As a follow up, I was able to get a hold of the store's GM this morning to tell him about the FIVE charges I found on my bank account, essentially he solved my problem, refunding the money and also giving my a credit for my next pizza with them, but I was unimpressed by the feel I got from him on the phone.
I really need the DM to be aware that this particular store seems to be falling apart and may need to be checked on.
Names of Domino's staff that "helped" me:
Justin-GM
Andre-Manager On Duty
Shane-Driver
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