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| - It is always sad when you come across a business owner that doesn't seem to care at all. I simply stopped into this store to pick out a couple gifts for my nephews 2nd birthday (see previous review I wrote) and the owner felt the need to reach out to me in the most unprofessional way. For her to call out my family and basically write a review about the way she feels about me in a note is just out of line. I would never in a million years bring my nephew or any child into this store after seeing the array of toys scattered about. Talk about a fire hazard! To be clear, there were NO other parents in the store during my visit. The owner was the only one there and told me herself after she more then once told me the business was her "baby and livelihood" and said repeatedly how she was trying her best to juggle running the cash register/store while watch her own 4 children along with a drop in child she had from a customer. If you think this is a big store then just take a look inside and see for yourself. It is narrow and filled with junk. A majority is sectioned off by baby gates. The pictures I posted are factual and exactly what I observed while there. For a place that has been in business since 2006 they sure don't have a lot of reliable reviews on yelp. That speaks volumes! The following is the response I got from the owner, Andrea... Very unprofessional.
Comment from Andrea V. of Artsy Nannies
Business Owner 1/30/2014 This exaggerated review does not help parents or children! We provide the community hundreds of FREE arts and crafts for locals and tourist alike, which bring many families to our store at one time. When you walked into the one-door, one-window, small business (not sure exactly how big you thought the store would be once you walked in), we had just finished with one of these great, almost daily events. This was the reason for the extra families in my store. The pictures that you submitted shows train track on the floor that was obviously being played with (by CHILDREN) in the designated play area. You show a picture of a piece of paper on the floor and concrete out front of the store and call this dirty? I helped you pick out two great gifts...this is why I explained to you that my children were the ones playing and not just children being left alone. I never stated that my store was my "baby or livelihood". I also have EMPLOYEES who care for the children here at Town Square, hotels and homes. Every parent deserves a break! This service is utilized by thousands of parents every year here in Las Vegas and in many other parts of the country by Artsy Nannies and other businesses. You must have been distracted with the children playing that you miss understood almost everything I said. To address my children... I have four real life children whom I am trying to do the best for. My older two know better but the 3 year old and 18 month old are still working on controlling their inside voice. My children are only here with me on occasions, you have made it seem as if they are always here. I am almost 100% positive that your 2 year old nephew has a hard time with his inside voice as well. Regarding my prices... Have you shopped at Town Square before? The shops here consist of Juicy Couture, BeBe, Armani and many other major BRANDS. Our prices are set at MSRP, we can not compete with any type of online yard sales. Your "woman" was correct, we sell brands just like every other thing you purchase in life. Last of all, I am not sure how I annoyed you like your "woman" did. I helped you find gifts, I explained the chaos and got you out of the store as fast as possible. I would have most certainly given you your money back after your "woman" found the gifts you chose online for a better deal. It sounds as though you waited until the last minute to find your nephew's birthday gifts and ran out of time.
I am a small woman and mother owned and operated business since 2006. This review does not help parent's, it does not help ANYONE! If you walked into the store with your nephew, your review would totally change once you saw the look in his eyes and the excitement in his voice when he saw and got to play with almost every toy in our store. Our toys are open and at their level! Think back to when you were a child. If you had the chance to build the biggest train set you've ever seen, this review would be different. If you had children that you brought to our free art classes, this review would be different. I have added a sign in our store letting customers know that children are at play and to enter at their own risk. Next time you are at Town Square, with your nephew, swing by and watch his face light up with joy. :)
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