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  • I found Gene's Auto Worx through Yelp and I'm so glad that I did! I drive a 10 year old car and was in need of some repairs, but I've always had that feeling that I was being price-gouged and not being given straight-forward, honest advice by previous mechanics shops. My first trip to Gene's was in January. I called around 10am and explained the noises my car was making and asked if I could bring it in that day. He said to bring it down and they'd take a look at it. When I got there he had me write down and describe the issues I was concerned about. He looked at it right away and spent about an hour with me, from diagnosing the issues, personally explaining them to me and providing recommendations and advice. All of this for no charge! After he diagnosed the issues himself he wanted to make sure we were on the same page so we both went out to my car and made sure he was addressing the exact sounds I was concerned about (there were a few of them). After he explained what they were and helped prioritize them and why certain repairs are more vital than others (new rotors and motor mounts), he gave me an estimate that was very reasonably priced. They did the work the next day and were kind enough to drop me off at my apartment while the work was being done and then pick me up later. I went back again recently for more work (replacing the A/C and heating system) even after moving to downtown Phoenix and not only had another great experience, but he charged me much less than another A/C specialist had quoted that I found through Groupon. I'd like to think it is because Gene has more expertise that the other place which resulted in fewer hours of labor being charged, but I have a feeling that the other place just tacked on a few extra hours of labor because most people don't know any better. I LOVE that Gene is honest, not pushy and very nice about explaining things. His daughter Kelly is super sweet as well. I will definitely be going back to Gene in the future! They also have wifi in the waiting room!
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