This place is great! Love the Dr.'s and Staff too! Unfortunately, when I asked for my PD (pupillary distance) from them so I could order my glasses from Warby Parker, they refused. They said if I ordered my glasses through them, it would be no problem, but since I wanted to order from another company, they couldn't give me that info.
It is too bad that one little thing will ruin a relationship with a customer. They get near sighted into looking at the immediate worth of a customer and not look at the lifetime value of one. Especially someone who has a young family and has already referred customers to them.
I wish them luck in the future and hope this helps shape how they look at their customers in the future.