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  • I've had several appointments since my initial review and have had the chance to interact with Dr. B and his staff. I've had good experiences with the staff, the office manager, assistant and the hygienists. I recently had a deep cleaning and the hygienist deserves 5 stars. She was wonderful to work with. I've had good experiences with Dr. B as well. He set the bar pretty high on my first visit. I suppose all dentists strive to do this so that you come back to their office. But all that glitters is not gold. There is a lack of communication between the doctor and staff and vice versa. The staff says one thing. The doctor says and or does something different. It leaves you unsure how to prepare for an appointment and unsure what to expect. Aftercare instructions aren't always given after procedures. I recently had a major procedure done and my aftercare instructions consisted of "here are your morning meds, your night meds, take this too and we'll see you in a week." I had to go back a few days later because of some problems related to this procedure and the assistant who checked me in made me feel like I had committed some cardinal sin by coming back without an appointment. I was not given a treatment plan for my lower teeth. If you read my first review, then you'll recall that I said they emailed me a treatment plan. And they did. For my upper teeth. I was supposed to come back to have my lower teeth cleaned and get a treatment plan at that time. Was told on that day that the doctor didn't need to see me. I asked to see him anyway and he said he'd email me the plan. This was in September last year and I've been asking since then and getting the same answer since then. I recently went to another dentist and walked out the door with a treatment plan in hand so I know it doesn't take 4 months to put together a treatment plan. On more than one occasion I have been made to feel like I'm walking into an implant dealership and Dr. B is the salesman. He tried to sell me implants on my first visit. I said I couldn't afford them. He then decided to take me case on as "charity case" and offered to drop his normal fees to $10,000. I said no and decided to have another procedure done. I had to come back for a follow up and was told by a staff member "if you had gotten implants, you wouldn't be having this problem." Not appropriate by any means. And no matter how many times I politely say no, the sales tactics continue. No means no means no. I have no doubt that Dr. B is knowledgeable and your mileage may vary. I think he's fine as a general dentist if all you need are the obligatory twice a year cleanings or a few fillings. But I need a dentist who is going to be more invested in helping me maintain my oral health. I don't have dental insurance and while my dental savings plan saves me a lot of money, I'm still paying out of pocket and I want the best for my money.
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