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  • My boyfriend and I took in our 06' Dodge Durango to see if we could get the brakes fixed that day. They were grinding and were not feeling safe at all. When we walked in the guy at the front desk was very impatient with us and talked down to us as though we were children. That by it self was enough to make me want to bolt, I don't take well to being spoken to that way. But the worst part was, even after checking he had the parts in stock, he told us he couldn't do it because he was closing in half an hour. Now mind you the sign says they close at 530PM, and it was only 430PM. Doing the front brakes with all the parts available only takes about 45 min. He told me and my boyfriend it would take at least 3 hours and that we HAD to call a head and schedule but he didn't have anything up for about a week or two. So we said no thank you and went to leave. But the good news after calling around and some driving we were able to go to Brakes Plus on Tatum and Bell, they were amazing! I called to set up an appointment for the next day with them, but they told us to come on in anyway and they could do it right then and there, even though they closed in less than an hour. They stayed an extra 10 min in the end, just for us. It was a huge relief considering once the tires were removed the showed us just how bad it had been. We were driving with no brakes. No one at Fletcher even looked at our truck. I can't imagine what would have happened if we had waited to schedule a week or two out like he wanted. Bad form Fletcher, bad form.
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