I visited this Danny's for an interior detailing back in February.
Upon completion, I noticed that the 5 CD's that were in my side door pockets were missing...along with everything else that had been in my side doors.
I sent an email through their website notifying them that they had either been stolen or thrown away on accident and asked for $40 to replace them.
I spent almost two weeks emailing back and forth with Heather who is the VP of Operations. She sent me several emails asking for more details (ex: where were the CD's? Was there a plastic bag of personal belongings left in my car? What CD's were there?)
In the end, Heather quoted company policy basically saying I was at fault for leaving valuables in my car and that the company isn't liable for anything that happens to my car after they take possession.
She offered me a $50 gift card as an apology but needless to say I will not be visiting Danny's ever again and I will tell everyone I know to steer clear.
I hope my technician is enjoying my Justin Timberlake CD.