My Verizon Palm Centro had an earpiece volume issue - it was stuck in the lowest volume even though the screen displayed full volume. Verizon store could not help - it was out of warranty - so they had me call Palm. Palm wanted $150 just to begin diagnosing the problem. So I began to search for local repair options. A review for another Wireless Toyz store mentioned the internal repair department. Serina got me checked in, and the helpful technicians got my phone's speaker replaced in 15 mins for $25! GREAT JOB!!! AAA+++