If they ask you if you want your pizza heated at the deli counter just say no. If you want warm pizza go somewhere else. They asked me and I said yes. Apparently this gives them free license after heating it to roll it into a burrito shape and shove it in a bag meant for some sort of sub sandwich. Fairly unpleasant. They don't take visa and they're real pricks about telling you that after you've tried twice to complete the transaction on their machine.