I appreciate a cappucino or sparkling water when I am about to spend 3 hours and $300 in a salon. I also appreciate paper towel and running water in a bathroom (eek). I also appreciate a stylist who isn't hung-over, who doesn't do half my head in foils then pass me over to a colleague (who then leaves me in foils for an hour - without apologizing for forgetting about me), or who doesn't begin to cut my hair without asking. I could go on, but my only point is that if you go to this salon expecting a fantastic experience, you will be disappointed.